don99 Privacy Policy

This Privacy Policy applies to don99 — the online sports betting and live casino platform available at don99.app. When we say "don99", "we", "our", or "us", we are referring to the don99 platform and the team that operates it.

We take privacy seriously. The reason is straightforward: Pakistani players trust us with their personal information and their PKR funds. That trust is not something we take lightly. Every data practice described in this policy is designed to protect you, operate your account correctly, and give you full control over what we know about you.

This policy covers all interactions you have with don99 — visiting the website, creating an account, making deposits or withdrawals via JazzCash, Easypaisa, Raast, bank transfer or cards, placing bets, playing live casino games, using the don99 app, and contacting the support team.

Reading this policy in full is worth your time. It is written plainly — no dense legal language — so you know exactly what you are agreeing to.

don99 collects personal data in two ways: information you provide directly, and information generated automatically when you use the platform.

Information you provide directly:

• Registration details — full name, date of birth, email address, mobile number, and account credentials (username and password).
• Identity verification documents — government-issued ID such as a CNIC, when requested as part of account verification. This is standard practice on platforms that handle financial transactions.
• Payment details — JazzCash account number, Easypaisa number, Raast-linked account, bank account details, or card information provided at the time of deposit or withdrawal. See Section 4 for full details on payment data handling.
• Communications — if you contact don99 support, the content of those communications, including chat transcripts and email correspondence, is retained to resolve your query and improve service quality.

Information collected automatically:

• Device and browser data — device type, operating system, browser version, screen resolution, and IP address, collected when you visit don99.app or use the app.
• Usage data — pages visited, time spent on the platform, betting and gaming activity, deposit and withdrawal history, login timestamps, and session duration.
• Location data — approximate geographic location derived from your IP address. don99 does not collect precise GPS location.
• Cookie data — see Section 6 for a full explanation of how cookies are used on don99.

don99 uses your personal data for specific, legitimate purposes only. We do not process your data in ways you would not reasonably expect given the nature of a betting and gaming platform. The primary uses are:

• Operating your account — your registration data is used to set up, maintain, and secure your don99 account. Without it, the account cannot function.
• Processing transactions — your payment details are used exclusively to process PKR deposits and withdrawals through your chosen method, whether that is JazzCash, Easypaisa, Raast, bank transfer, or cards.
• Identity verification — CNIC or other ID documents are used to confirm you are who you say you are and that you meet the minimum age requirement of 18 years.
• Fraud and security — device data, IP addresses, and activity patterns are monitored to detect suspicious behaviour, prevent unauthorised access , and protect your account from fraud.
• Customer support — communication records help the support team resolve your queries accurately and follow up on open issues.
• Responsible gaming — betting and session activity data is used to monitor for patterns that may indicate problematic gambling behaviour, and to apply the responsible gaming tools you configure in your account settings.
• Platform improvement — anonymised usage data helps don99 understand how players navigate the platform, which features are used most, and where technical issues may be occurring.
• Promotions and offers — if you have opted in to marketing communications, your account data may be used to send you relevant offers. You can opt out at any time from your account notification settings.

Handling payment data responsibly is one of don99's most critical obligations to players. All PKR transactions on the platform — whether through JazzCash, Easypaisa, Raast, bank transfer, or cards — involve sensitive financial information that is handled with the highest level of care.

• Payment details are transmitted over encrypted connections. Your JazzCash number, Easypaisa account, bank details, or card data is never sent over an unencrypted channel.
• Card data is handled in compliance with PCI-DSS standards. don99 does not store full card numbers on its own servers — card processing is handled by certified payment processors.
• JazzCash and Easypaisa account numbers are stored securely and are linked to your don99 account solely to enable withdrawals back to your own registered mobile wallet.
• don99 uses payment data only for the purpose of processing your transactions. Payment details are never used for marketing, profiling, or any purpose beyond moving your PKR funds safely.
• Withdrawal requests are matched against the payment method used for the original deposit. This is an anti-money-laundering measure that protects both you and the platform.

don99 does not sell your personal data to any third party — full stop. Your information is not shared with advertisers, data brokers, or marketing platforms. The only circumstances under which your data is shared with outside parties are the following:

• Payment processors — your payment details are shared with the relevant payment processor (for example, JazzCash or your bank) only to the extent required to complete your transaction.
• Identity verification providers — when CNIC or document verification is required, your documents may be processed by a third-party identity verification service. These providers operate under strict data processing agreements and are not permitted to use your data for any purpose other than verifying your identity for don99.
• Game providers — don99's Live Casino and sports betting markets are powered by third-party game providers. These providers may receive a player session token and game activity data. They do not receive your full personal profile, payment details, or contact information.
• Legal and compliance obligations — if don99 is required to disclose data by a valid legal order or in connection with an investigation into suspected fraud or criminal activity, we will comply with that obligation. We will notify you where legally permitted to do so.
• Business transfers — in the event that the don99 business is transferred, merged, or acquired, player data may be transferred to the new entity. You will be notified in advance of any such transfer.

All third parties who receive your data are bound by data processing agreements that restrict how they may use that data. don99 does not permit partners to use your data for their own marketing or profiling purposes.

don99 uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small file stored on your device when you visit don99.app. Here is how they are used:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in while you navigate between pages, and security cookies that help detect unusual login activity. These cannot be disabled without breaking the platform.
• Functional cookies — remember your preferences, such as your preferred language, deposit method, or notification settings, so you do not have to reset them every visit.
• Analytics cookies — collect anonymised data about how players use don99.app — which pages are visited most, how long sessions last, and where users tend to drop off. This data helps don99 improve the platform experience. No personally identifiable information is included in analytics data.
• Performance cookies — monitor page load times and technical errors to help the team identify and fix performance issues quickly.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform normally. Analytics and functional cookies can be disabled without losing core platform access.

don99 retains your personal data for as long as your account is active and for a reasonable period thereafter, in line with the following principles:

• Active accounts — all personal data associated with an active account is retained for as long as the account remains open. This includes registration details, transaction history, and betting activity.
• Closed accounts — when you close your account, don99 retains your data for a period of time sufficient to handle any outstanding disputes, process any pending withdrawals, and comply with any legal or regulatory obligations that require record-keeping.
• Transaction records — PKR transaction records, including deposit and withdrawal history, are retained for the period required to support dispute resolution and financial record-keeping obligations.
• Identity verification documents — copies of CNIC or other identity documents are retained securely for the minimum period required to satisfy identity verification obligations and are then deleted.
• Support communications — chat transcripts and email correspondence are retained for a defined period to allow follow-up on open queries and for quality assurance purposes.

Once the applicable retention period has passed, personal data is deleted or anonymised so that it can no longer be linked back to you. If you would like to request deletion of your data, see Section 9.

Security is not an afterthought at don99 — it is built into how the platform handles your data from day one. The following technical and operational measures are in place to protect your personal information:

• Encryption in transit — all data exchanged between your browser or app and don99 servers is encrypted using TLS (Transport Layer Security). The padlock icon in your browser confirms this connection is secure.
• Encryption at rest — sensitive data stored in don99 databases, including personal details and payment information, is encrypted at rest using strong encryption standards.
• Access controls — only authorised don99 staff with a legitimate operational need can access personal player data. Access is logged and monitored.
• Fraud monitoring — automated systems continuously monitor account activity and login patterns for signs of unauthorised access or unusual behaviour.
• Password security — account passwords are stored as salted hashes. don99 cannot read your password in plain text, and staff will never ask you for it.
• Incident response — in the event of a data security incident that affects your personal data, don99 will notify affected players as quickly as reasonably possible and take immediate steps to contain the breach.

As a don99 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the don99 support team directly.

• Right to access — you can request a copy of the personal data don99 holds about you. We will provide this in a readable format within a reasonable timeframe.
• Right to correction — if any of your personal data held by don99 is inaccurate or outdated, you can request that it be corrected. You can update most account details directly from your account settings.
• Right to deletion — you can request deletion of your personal data. Where there are no outstanding legal or contractual obligations requiring us to retain the data, we will delete it. Note that certain transaction records may need to be retained for a defined period for dispute resolution purposes.
• Right to restrict processing — you can request that don99 limit how your data is used in specific circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability — you can request your data in a structured, machine-readable format so that you can transfer it elsewhere if you choose.
• Right to withdraw consent — where don99 processes your data based on consent — for example, for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

don99 will respond to rights requests promptly. We may need to verify your identity before fulfilling a request to ensure that data is not disclosed or deleted in error.

don99 is strictly an adult platform. No person under the age of 18 is permitted to register, deposit, or use any part of don99. The platform does not knowingly collect personal data from anyone under 18.

If don99 becomes aware that a minor has registered an account or that personal data belonging to a person under 18 has been collected, that account will be immediately suspended, any deposits will be refunded to the payment source, and all data associated with the account will be deleted as quickly as practicable.

If you are a parent or guardian and you believe a minor has accessed don99 or provided personal data to the platform, please contact the support team immediately. We will investigate and resolve the matter without delay.

don99 may update this Privacy Policy from time to time to reflect changes in platform features, data processing practices, or applicable legal requirements. When significant changes are made, the "last updated" date at the top of this page will be revised and you will be notified through the platform or via your registered contact details where appropriate.

Continuing to use don99 after a Privacy Policy update constitutes your acceptance of the revised policy. We recommend checking this page periodically — especially if you notice the updated date has changed. If you disagree with a change made to this policy, you should stop using the platform and contact support to discuss your options.

Minor clarifications or corrections that do not materially affect how your data is handled may be made without formal notification, though the updated date will always reflect the most recent revision.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled on don99, please get in touch. The support team is available around the clock via the live chat function inside your account, or you can write to:

For data deletion requests, access requests, or correction requests, please include your registered email address and a brief description of your request. Identity verification may be required before the request is processed to ensure your data is not modified or disclosed in error.

For responsible gaming support — including deposit limit requests, cooling-off periods, and self-exclusion — visit the Responsible Gaming page or reach out to support directly. These requests are handled with full confidentiality.